Refund policy
Return & Refund Policy
Last Updated: 8/29/26
Thank you for shopping at Clencoh. We want you to be happy with your purchase. This policy explains how returns and refunds work.
1. Return Eligibility
You may request a return within 30 days of the delivery date of your order. To be eligible for a return:
The item must be unused, in its original condition, and in its original packaging (where applicable)
You must have proof of purchase (order number or confirmation email)
The item must not fall under our list of non-returnable items below (Section 5)
Requests made after 30 days from delivery will not be accepted.
2. How to Request a Return
To start a return, email us at theheliosarc@gmail.com with:
1) Your order number
2) The item(s) you wish to return
3) The reason for the return
Photos of the item (required for damaged, defective, or incorrect items)
We will review your request and respond within [INSERT NUMBER] business days with return instructions, including whether the item needs to be shipped back and to which address.
Approved returns are refunded without requiring the item back.
3. Refunds
Once your return is received and inspected (or once your return is otherwise approved under our process), we will notify you of the approval or rejection of your refund.
Approved returns receive a full refund of the purchase price.
Approved refunds are processed within 5–10 business days and issued to your original payment method.
Original shipping charges (if any were paid) are non-refundable, unless the return is due to our error (wrong or defective item).
Depending on your bank or card issuer, it may take additional time for the refund to appear in your account.
4. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or not what you ordered, contact us within 7 days of delivery at theheliosarc@gmail.com with photos of the item and packaging. We will arrange a full refund or replacement at no additional cost to you.
5. Non-Returnable Items
The following items cannot be returned:
1) Items marked "Final Sale" at time of purchase
2) Gift cards
3) Items returned without prior authorization from us
4) Items showing signs of use, damage not caused by us, or missing original packaging
6. Order Cancellations
If you need to cancel an order, contact us as soon as possible at theheliosarc@gmail.com. Because orders are processed by our fulfillment partner shortly after purchase, we can only guarantee cancellation if the order has not yet entered processing. Once an order has shipped, it is subject to this Return & Refund Policy instead.
7. Contact Us
Questions about this policy can be sent to: Clencoh Email: theheliosarc@gmail.com