Shipping policy
Shipping Policy
Last Updated: 8/29/26
This Shipping Policy applies to all orders placed through Clencoh.
1. Order Processing
All orders are processed within 1-3 business days of being placed. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, processing may be delayed by a few days. If there is a significant delay, we will notify you by email.
2. Shipping Times
Once your order has shipped, average delivery time is approximately 8 days, though actual delivery times may vary depending on your location, the specific product ordered, and customs processing for international orders.
Domestic (U.S.) orders: Estimated delivery of approximately 8 days from processing, though this can range depending on the item and destination.
International orders: Delivery times may be longer than the domestic average due to customs clearance and international transit; international customers may experience longer wait times than domestic customers.
3. Shipping Rates
Shipping charges for your order will be calculated and displayed at checkout.
We offer free standard shipping on all orders.
4. Order Tracking
Once your order ships, you will receive a shipping confirmation email with a tracking number. Please allow 1-3 business days for tracking information to update after you receive this email.
5. Customs, Duties, and Taxes (International Orders)
Clencoh is not responsible for any customs fees, import duties, or taxes that may be applied by your country once a shipment reaches your destination. These charges are the responsibility of the customer. Please check with your local customs office for more information before placing an international order.
6. Shipping to Multiple Suppliers/Warehouses
Because we work with a global fulfillment network, items in the same order may ship from different locations and could arrive in separate packages at different times. If your order contains multiple items, you may receive multiple shipping confirmation emails.
7. Undeliverable or Lost Packages
If a package is returned to us as undeliverable due to an incorrect address provided at checkout, we will contact you to arrange reshipment; additional shipping charges may apply.
If your tracking shows delivery but you have not received your package, please contact us within 7 days at theheliosarc@gmail.com so we can investigate with the carrier.
8. Contact Us
Questions about shipping can be sent to: theheliosarc@gmail.com